Today Twitter has unveiled Twitter 101 (A Special Guide) that explain what Twitter is and how businesses can use it, along with case studies of a few companies that use Twitter. They show Dell, Jetblue, Pepsi, etc. as case study about how to adapt Twitter to communicate with customers and generate sale from Twitter post. Also they have Best Pratice for marketers as well. Let's check it out full information at here : http://business.twitter.com/twitter101
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